SHIPPING POLICIES

FREE SHIPPING DETAILS

We love that you chose to order with us! As a reward, Headshop.com will give FREE SHIPPING on all orders over $50 that ship within the continental United States. Smaller items, and international orders, ship via USPS with either First Class Mail or Priority Mail, depending on your location and the shipping costs involved (our shipping department will make this call on an individual order basis.). Large orders, and most vaporizers, ship standard FedEx Home Delivery (or FedEx Ground for non-residential addresses), unless you choose to upgrade your shipping method during checkout. Most orders shipping to Canada will be sent via UPS.

All shipping costs are calculated in real-time on the website during checkout. If you need/want to make a change to this, please contact our Customer Service Department at any time to discuss.

Headshop.com cares what happens to your package. Because of this, we purchase, on our dime, delivery confirmation on all First Class Mail shipments sent via USPS. Most vaporizers and larger items sent with FedEx will already have this information and Headshop.com can adequately track this with no specialty needs. Your order confirmation will be sent to the email address used to make the order as soon as our warehouse has packed your shipment up.

A signature is required for orders $200 and greater. An adult signature requirement is available upon request.
Please contact us for further details.

**Note that if your tracking information states “Not Found,” please allow until 7:00pm EST for it to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.

THINGS THAT CANNOT BE SHIPPED

Due to circumstances beyond our control, there are a few things that need special consideration when shipping:

  • FedEx cannot deliver to a P.O. Box. Not our rule, but we have to abide.
  • Butane must be shipped with FedEx Ground. Butane cannot be shipped to a P.O. Box address or shipped via Air/Express methods.

PRIVATE & SECURE

It is no one’s business what you order online. All Headshop.com orders will be shipped in plain, unmarked packaging. There will be no indication of the contents on the outer packaging; no Headshop.com logo, no product indications. The return label on your package will state “Shipping Department”, along with our address.

HOW LONG WILL MY PACKAGE TAKE?

Headshop.com can process your order fast; very fast. Same day shipping is included for orders placed Monday – Friday before 2:30pm EST (1:00pm for orders shipping to Canada). If you would like a guaranteed delivery date, select any one of the upgraded shipping methods available at checkout.

FEDEX ARRIVAL TIMES

  • FedEx Ground / Home Delivery — 2 to 5 Business Days (in the continental U.S.)
  • FedEx Express Saver — 3 Business Days
  • FedEx 2Day — 2 Business Days
  • FedEx Standard Overnight — Next Business Day by 3pm (to most non-rural areas)
  • FedEx Priority Overnight — Next Business Day by 10:30am (to most non-rural areas)

USPS ARRIVAL TIMES:

  • PLEASE NOTE: USPS transit times are estimated and cannot be guaranteed.
  • USPS First Class Mail — 2 to 6 Business Days
  • USPS Priority Mail — 1 to 3 Business Days
  • USPS Express Mail — 1 to 2 Business Days

UPS ARRIVAL TIMES:

  • UPS Standard — 2 to 7 Business Days
  • UPS Expedited — 2 Business Days
  • UPS Express Saver — Overnight Delivery by 12:30pm (to most non-rural areas)
  • UPS Express — Overnight Delivery by 10:30am
  • UPS Express Early AM — Overnight Delivery by 8:30am (to most non-rural areas)
  • SATURDAY DELIVERY

    Please note that while FedEx does not automatically deliver on the weekend, a Saturday Delivery option may be available for your location, upon request, for an additional charge of $17. If you have any questions, please contact us for assistance in placing your order.

    Headshop.com’s warehouses operate from Monday through Friday. To ensure that your order arrives on Saturday, you must place your order before 2:30 pm EST on Friday and choose FedEx Overnight Shipping with Saturday Delivery (1:00pm for orders shipping to Canada). Please be aware that FedEx 2Day Shipping does not deliver on Saturday.
    **Please note that if an order is placed after our shipping cutoff time of 2:30 pm EST on Thursday, your package will ship out on Friday (1:00pm for orders shipping to Canada).

    INTERNATIONAL ORDERS

    We provide shipping options through USPS and FedEx for all international customers. We want nothing more than for you to have your package though so trust that we will make sure your order lands safely at your location.

    Customs are a thing and are not our thing. International transit times are estimated and could experience delays because of customs processing at the final location.

    Taxes and customs fees are also very real and not the responsibility of Headshop.com. International customers need to pay Customs and Duty Fees. Headshop.com will not pay for these fees and will not pay any Duty charges. Know what these are ahead of time to avoid unwelcome fees when attempting to pick up your merchandise.

    Import fees and taxes are not included in your order total. You must check with your country’s Customs Office to determine what these additional costs will be, prior to making your purchase.

    All prices and transactions are in USD. You may be assessed currency conversion or other fees associated with this transaction by your bank or credit card issuer if your card’s currency is other than USD.

    In the event we ship a package from the USA to Canada, sales tax will be automatically included in your order total. These taxes will be pre-paid on shipments to Canada; the buyer is responsible for duties and fees.
    For questions regarding voltage compatibility of a product, please contact us for more information.