Hi there Karen, Thank you for your review. We apologize that you haven't received your order yet. It looks like your order may have been lost in transit, which can happen from time to time. We want you to know that we function separately from the courier and are doing everything we can to help resolve this issue for you. We've sent you instructions on how to file a claim, as this should help take care of the situation. We appreciate your understanding and patience in this matter.