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It is a nice water pipe, though a little tinier than I expected. Still I was happy with the purchase, until just a WEEK after purchasing the bowl broke just by trying to pull it from the stem. Not from dropping, not from hitting anything. I simply held the bowls lift arm to pull it out as normal and that lift arm and a V shaped section of the bowl broke right off.
Hi there, thank you for taking the time to leave a review for our Phoenix Rising water pipe. We apologize for the inconvenience you experienced with the bowl breaking after only a week of use. Please reach out to us at customerservice@headshop.com and we will be happy to assist you with a replacement. We value your feedback and want to make sure you are fully satisfied with your purchase. Thank you for choosing our product.
It is a nice water pipe, though a little tinier than I expected. Still I was happy with the purchase, until just a WEEK after purchasing the bowl broke just by trying to pull it from the stem. Not from dropping, not from hitting anything. I simply held the bowls lift arm to pull it out as normal and that lift arm and a V shaped section of the bowl broke right off.
Hi there, thank you for taking the time to leave a review for our Phoenix Rising water pipe. We apologize for the inconvenience you experienced with the bowl breaking after only a week of use. Please reach out to us at customerservice@headshop.com and we will be happy to assist you with a replacement. We value your feedback and want to make sure you are fully satisfied with your purchase. Thank you for choosing our product.
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